Frequently Asked Questions
How long does shipping take?
Shipping for UK orders is typically 3-4 days, international orders may take 8-11 days. Please be aware that shipping times may be longer due to public holidays and busy times of the year.
What wood are the Drumsticks made from?
All of our Drumsticks are made from the finest American Hickory.
How do I become a dealer/distributor of your products?
Thanks for your interest in becoming a dealer of our products! To become a dealer, please email email@example.com We’ll provide you with a link to our application page. Please don’t hesitate to contact us with any questions. We can be reached by phone at +447399319852. We look forward to hearing from you, and the possibility of establishing a business relationship!
How do I get my money back from a return?
If you ordered through our online store, you may always email firstname.lastname@example.org The credit card you used to place the order will be refunded for the price of the items that have been returned within 10 business days of receiving and accepting the return. The shipping fee will not be refunded. If the credit card cannot be refunded, we will send a check of the return amount to the billing address for that credit card.
How do I purchase your products?
If you are looking to purchase our products online, you can order from any of our product pages.
How do I return something I ordered?
If you ordered the product through our online store, you may email email@example.com who will be happy to assist you with your order. If you bought a product from a store or an online retailer, bring the product back to where it was purchased form.
I am experiencing a problem ordering product from your site. Who should I contact?
If you are experiencing a problem with this website such as being unable to cancel an order or update an address, or any other unexpected behavior, please contact firstname.lastname@example.org Please be ready to give us pertinent information such as what browser version you are using, what the issue is, any error messages that appear, and the exact steps you performed to produce the problem. We take the operation of our site very seriously and if there is a legitimate issue that needs to be fixed, we will address it immediately.
Delivery and Returns
Please find below all the information relating to delivery and returns of your products ordered on our website.
Our standard delivery timescale is 3-4 working days for orders with the UK. Collision Drumsticks will not be held responsible for any postal / courier delays, which would be out of our control. If you wish to cancel your order after it has been dispatched, you will be responsible to follow the normal returns procedure. On receiving delivery of your order, if it is in anyway damaged you must inform us within 48 hours by telephoning 01388 488088, otherwise a claim cannot be accepted.
All international orders will be posted via transglobal shipping / MyHermes, tracked / signed for service. Delivery timescales will vary, depending on the destination of the order. Collision Drumsticks will not be held responsible for any delays within this postal service. Please Note: There may be small variations between the value of your confirmed foreign currency order and the amount you are finally charged by your card provider. This is due to possible exchange rate fluctuations between two separate service providers.
We hope you will be delighted with your purchase, however, should you wish to return any item to us a full refund will be issued, minus postage costs.
The item must be returned to us within 14 days - unsoiled and in the condition that it was delivered to you, with all original packaging still intact. Please allow up to 28 days for your account to be credited with a refund. Please note that refund value will match the price of products at time of purchase. If you wish to exchange goods, the item must be returned to us within 14 days - unused and in the condition that it was delivered to you, with all original packaging still intact.
No refund or exchange will be applicable, under any circumstances, after 14 days of signing for the package. Any returned goods must include a covering letter with your contact details, stating the reason for return and if you require a refund or exchange. In the event of an exchange, please let us know exactly what you would like your exchange to be.
UK returns - please use the pre-paid postage label provided with your order. Customers should make a note of their unique tracking reference on the returns label, as they are responsible for tracing any returned parcel back to us.
International returns - please use the address label provided in the order - postage to be paid by the customer. We would strongly recommend returning your parcels via a tracking service, as it is your responsibility for returning your items back to us. We will only cover the cost of postage if an item is damaged or faulty. Please note all items are individually quality checked before they leave our warehouse. In the event of any faulty goods being returned to us, it is at our discretion to refund / replace the item. Please ensure any products returned to us for a refund / exchange are sent back with all original packaging and tags attached. A £3 repacking charge will be deducted from any refunds if any of these rules are not adhered to.
Collision Drumsticks aim to produce all products to the highest standards but unfortunately, from time to time, in production of large quantities mistakes may occur. If you receive an item which you believe is faulty, you must email us a photo of the product, and, if requested, send the product back to us for inspection. Unfortunately, if the product has been purchased over 6 months, we are not able to refund / replace. Any faults over this time could be deemed as general wear and tear.
We are unable to accept any item unless it is clean and dry (Health and Safety at Work Act 1974). By placing your order you accept all of the above terms and conditions.
Collision Drumsticks will have the final decision on any action taken with regard to this subject.
These terms and conditions do not affect your statutory rights.
We accept all major credit cards, as well as Paypal.
Terms and Conditions
The following tells you the terms and conditions on which we supply any of the products listed on our website www.collisiondrumsticks.com to you and how we run the website and treat the personal information which you provide us with. Please read these Terms and Conditions carefully before ordering any products from this website. You should understand that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you do not agree with our Terms and Conditions, please do not use this website. Nothing in these terms affects your statutory rights.
We reserve the right to change the contents of this website, including these Terms and Conditions, at any time without notice. It is your responsibility to ensure that you are aware of any changes. Your use of the website after a change has been posted will signify your acceptance of the modified Terms and Conditions We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs. We will try to ensure that this is for the shortest time possible.
All copyright and other intellectual property rights relating to this website and its content, including images, text and any other material are owned or registered by Collision Drumsticks DISCLAIMER OF CONTENT. Whilst we have taken all reasonable steps to ensure the accuracy of the information on this website, it is provided on an “as is” basis and we give no warranty regarding the accuracy of the content of this website. Any advice given on this website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for professional advice on your specific requirements.
In the event that we fail in meeting our high standards of customer services please do not hesitate to contact us via email or by post to: Collision Drumsticks: Victoria Farm, Howden-Le-Wear, Crook. County Durham DL158BE email@example.com We aim to acknowledge your communication and to start our investigations within five working days following our receipt of it. We will do our very best to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.
We are committed to safeguarding theprivacy and security of our website users. Please see below how this policy sets outto safeguard your personal information.
Your personal data will be stored and usedfor the following purposes:
• information relating to anytransactions carried out between youand us on or in relation to thiswebsite, including informationrelating to any purchases you makeof our goods.
• information that you provide whenregistering with us such as yourname, email address and postaladdress along with your telephonenumber in the event that there areany issues in processing your order.
• information that you provide to usfor the purpose of subscribing to ourwebsite services, email notifications, and/or newsletters. • any other information submitted tous with your consent.
All data is held securely and processed fairly and lawfully, in accordance with theUK´s Data Protection Act 1998.
If you do not wish Collision Drumsticks to provide you with any details of ourgoods, services and promotions now or inthe future, please notify us at firstname.lastname@example.org
This website may contain links to other(third party) websites. We are not responsible for the content or privacy policies of said websites. The use of third party websites is entirely at your own risk and we accept no liability for the content of any linked site or any link contained in a linked site.
All information that you supply us with is stored on our secured servers. Anypayment details will be encypted using SSL technology to try to prevent unauthorised access. We will take all reasonable steps necessary to make sure that your data is treated securely in line with this privacy statement. The security measures described above ensure that all reasonable steps are taken to protect your personal information. However, the nature of the Internet means that an absolute guarantee of security cannot be offered, and you should beaware that there may be a small security risk in exceptional circumstances whendisclosing information online.