RETURNS & EXCHANGES
We hope you will be delighted with your purchase, however, should you wish to return any item to us a full refund will be issued, minus postage costs. The item must be returned to us within 14 days – unsoiled and in the condition that it was delivered to you, with all original packaging still intact. Please allow up to 28 days for your account to be credited with a refund. Please note that refund value will match the price of products at time of purchase. If you wish to exchange goods, the item must be returned to us within 14 days – unused and in the condition that it was delivered to you, with all original packaging still intact.
No refund or exchange will be applicable, under any circumstances, after 14 days of signing for the package. Any returned goods must include a covering letter with your contact details, stating the reason for return and if you require a refund or exchange. In the event of an exchange, please let us know exactly what you would like your exchange to be.
UK returns – please use the pre-paid postage label provided with your order. Customers should make a note of their unique tracking reference on the returns label, as they are responsible for tracing any returned parcel back to us.
International returns – please use the address label provided in the order – postage to be paid by the customer. We would strongly recommend returning your parcels via a tracking service, as it is your responsibility for returning your items back to us. We will only cover the cost of postage if an item is damaged or faulty. Please note all items are individually quality checked before they leave our warehouse. In the event of any faulty goods being returned to us, it is at our discretion to refund / replace the item. Please ensure any products returned to us for a refund / exchange are sent back with all original packaging and tags attached. A £3 repacking charge will be deducted from any refunds if any of these rules are not adhered to.
Collision Drumsticks aim to produce all products to the highest standards but unfortunately, from time to time, in production of large quantities mistakes may occur. If you receive an item which you believe is faulty, you must email us a photo of the product, and, if requested, send the product back to us for inspection. Unfortunately, if the product has been purchased over 6 months, we are not able to refund / replace. Any faults over this time could be deemed as general wear and tear.
We are unable to accept any item unless it is clean and dry (Health and Safety at Work Act 1974). By placing your order you accept all of the above terms and conditions.
Collision Drumsticks will have the final decision on any action taken with regard to this subject.
These terms and conditions do not affect your statutory rights.
We accept all major credit cards via PayPal.